Terms & Conditions | Pawsitive Intentions Dog Training

The following policies are in the interests of all owners and their dogs and by booking a training session with Pawsitive Intentions Dog Training, you agree that you have read, understood and fully accept the terms and conditions as detailed below.

Safety

Keep your dogs close to you and under control at all times.
Dogs are to be kept on a lead, unless instructed otherwise during a training exercise.
Do not allow your dog to approach other dogs during the training session without permission. Despite the need for owners to socialise their dogs, a strange dog approaching a sensitive dog can cause them to show aggression or other behaviours detrimental to the training session.
All dogs must be wearing a suitable harness or lead during training, flexi leads are not permitted.
The dog and any other person that is brought to a training session is the owners sole responsibility.
It is the responsibility of attendees to dress appropriately for the weather.
Pawsitive Intentions Dog Training cannot accept responsibility of any injury, loss or damage to person or property that occurs whilst attending a training session.
In the event that your dog attacks a person or a dog or in the event that he/she is involved in a fight with another dog/person causing any damage or injury, you agree to be responsible for any losses incurred including payment of veterinary fee or any medical treatment required.
Children are welcome and encouraged to attend training, but they cannot attend on their own (without adult supervision) if under 18 years.
All persons attending Pawsitive Intentions Dog Training, training sessions must comply with all safety instructions issued.
Vehicles are left in the car park at client’s own risk. The Pawsitive Paddock accepts no liability for loss or damage caused to any vehicle or its contents in the car park.

Health

All dogs should be fully vaccinated before attending a training session unless otherwise recommended by a vet.
If your dog becomes ill with kennel cough or any other contagious disease, we ask that you let us know as soon as possible so that we can inform other handlers and that you do not attend class until your dog is fully recovered.
Please do not bring your dog to class if they are injured, these are active classes, and the health and safety of your dog is paramount, other arrangements will be made for that week.
Please do not bring dogs in season to training sessions as this can be very distracting for other dog’s and they are not always in the best frame of mind to train themselves. These circumstances will be assessed on an individual basis and other arrangements will be made.
Please encourage your dogs to relieve themselves before the training session, if they relieve themselves during the session, the owner is responsible for cleaning up after their own dogs, bags and bins are provided in the paddock.

Ethical Training

You have booked a “positive reinforcement” training session with Pawsitive Intentions Dog Training. This means no force or punishment will ever be used to train your dogs.
We have a ZERO TOLERANCE POLICY of harsh, compulsive or forceful handling/training by dog owners. If you are seen to do so you will be asked to leave the premises immediately and no refunds will be issued.
The following items are NOT PERMITTED in a training session under any circumstances:
- prong or pinch collars
- choke chains, half choke chains and/or check chains of any description
- electronic training collars of any kind
- any other devices that cause discomfort, pain or fear to the dog or equipment that the trainer deems unacceptable.

Payment/Cancellations

Full payment can be made on booking through the website. For one-to-one appointments payment can be made via BACS but must be cleared 24 hrs before the appointment. Cash or card on the day is also acceptable.
Please inform us should you be running late (if not meeting at your home). It may still be feasible to run the session, although your session may not be extended beyond your booked slot due to following appointments.
If for any reason you need to cancel your 1-1 training session or class place, please contact us as soon as possible so we can offer your slot to another client.
Pawsitive Intentions Dog Training reserves the right to post pone or cancel a training session for any reason. Sessions will either roll over or be re-arranged.

Please be assured that Pawsitive Intentions Dog Training promises never to disclose information about you, your family or your dogs, to third parties unless it is for the safety of your dogs, is necessary for urgent veterinary advice or needs to be disclosed to our governing body to show we are adequately keeping records. We will never pass on your contact details or any security details without the express permission from yourselves except in the instances stated above.
CCTV is in operation on site and our full policy statement can be seen here.

Photo and Video/Audio Recording

Clients are not permitted to video/audio record any training sessions unless previously discussed with the trainer (Laura Hudson).
We may use photos on Facebook for the purposes of marketing only (we do not state who the dog belongs to or where they live or their location) without permission, however, if you do not wish for us to use photographs that contain your dogs, please let us know.
Pawsitive Intentions Dog Training will keep your records for the length of time legally required by law and HMRC and all paperwork will then be destroyed. All of your sensitive information is kept in a password protected computer and any paper copies kept in a locked cabinet.

Covid-19

Maintaining the safety of our clients is of the utmost importance. Therefore, until further notice –
- Please let us know as soon as possible if you or anyone in your household contracts COVID-19, as alternate arrangements may need to be made.
- Please advise us in advance if you are in a high-risk category so we can make additional arrangements.